Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from your refund. The restocking fee does not apply to returns resulting from our error (e.g., wrong item shipped or defective/damaged products).

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@redoptec.com.

Shipping Costs

  • Customers are responsible for all shipping costs, including:

    • Original outbound shipping

    • Return shipping

    • Reshipment costs, if applicable

  • Shipping fees are non-refundable unless the return is due to our error.

  • Return shipping labels are not provided unless otherwise stated.

  • RED OpTec LLC is not responsible for incorrect or incomplete shipping addresses provided by the customer.

We recommend using a trackable shipping method. Products must be packaged securely to prevent damage during transit.

If your return is accepted, we’ll provide return instructions. Items returned without prior authorization will not be accepted.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-refundable.

Refund Process

  • Refunds are processed after we receive and inspect the returned product.

  • Approved refunds are issued to the original payment method.

  • The 15% restocking fee and all applicable shipping costs will be deducted.

  • Refunds typically post within 10 business days, depending on your payment provider.

Non-Refundable Items

  • Used, damaged, or altered products

  • Products missing original packaging

  • Customized or personalized items

Damaged or Defective Products

If an item arrives damaged or defective:

  • Contact support immediately.

  • Photographic evidence may be required.

  • We will provide a replacement, repair, or full refund with no restocking fee.

Exchange Policy

We do not offer direct exchanges. Please return the item and place a new order.

Used Items

Sales of used items are final unless otherwise approved by RED OpTec LLC on a case-by-case basis. RED OpTec LLC reserves the right to make the final determination.

Additional Information

This policy applies only to purchases made directly from RED OpTec LLC. Purchases from third-party retailers are subject to their policies.

If more than 15 business days have passed since your refund was approved, contact support@redoptec.com